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Buyers Guide


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Spa Waffle Robe

£ 40.00

Indulge in that spa feeling everyday with our lightweight dual waffle 100% cotton robe. Featuring a shawl collar and contrasting waffle weave detail, this white spa bath robe really stands out from the crowd.

Available in:

  • Small / Medium
  • Large / X Large

NEW | Now available with a range of personalisation options

 

Make it extra special with our stylish embroidery on either the chest or back in a choice of colours and fonts; the perfect gift for any occasion.

 

Chest embroidery – maximum 3 characters

Back embroidery – maximum 16 characters including spaces, punctuation and special characters.

 

Embroidery Options

Bed Linen buyers guide

Free Delivery on orders over £150

Delivery charges
Delivery charges are £4.95 for UK delivery, although delivery is free on UK orders over £150.00. Delivery charges for orders being delivered within the EU are £35.00. Delivery charges for orders being delivered to the USA mainland are £60.00. To confirm delivery charges for all other regions, please contact us before placing your order.

When we will provide the products
Goods are normally dispatched within 48 hours after we have accepted your order. We will make reasonable endeavours to deliver the goods within 5 working days following confirmation of your order, however this is only an estimate only.

All orders will be sent by Recorded Delivery.

Returns 

We hope you love your Tielle Love Luxury goods but if you need to return anything to us, here’s what you need to know.  If you are not 100% satisfied with your goods then please return them to us in the same unused, re-saleable condition that you received them, within 14 days of delivery, and we will refund you the full amount of the product(s) purchased.

 

Unless faulty, we’d like you to make your return within 14 days of purchase, and please note that you’ll need to bear postage costs. If the item is faulty or damaged, please call us on +44 1442 843769, between 9am and 5pm (UK time).

 

If you would like us to arrange a courier ‘drop to shop’ collection within the UK of your larger returns this can be arranged but please note this will be at a charge of £10 per collection. Please email enquiries@tielleloveluxury.co.uk to arrange this.

 

As a purchaser within the EU you have the right to cancel your order within 7 days of your contract with Tradelinens Ltd. If you cancel your order then you will have your payment returned once we have received the goods.

 

Exchanging an item

Simply return the unwanted item following our returns process and place a new order online for the product you’d like instead. It may take up to 14 days for the refund for your original product to be processed, from the date you send it back to us.

How long do I have to exchange a product?

In line with our returns policy, you have up to 14 days to exchange a product from the date you received your order.

 

International returns

What is the refund policy for international items?

If you’ve changed your mind about keeping your purchase, please return it in its original condition and obtain a proof of postage. By original condition, we’d expect this to mean that you’ve kept original packaging and labels, and that the item is unused and undamaged.

Unless faulty, we’d like you to make your return within 14 days of purchase, and please note that you’ll need to bear postage costs. If the item is faulty, damaged or not as described, please call us on +44 1442 843769, between 9am and 5pm (UK time).

 

How to change or cancel your order

Amending your order

We are really sorry but in most cases it is not possible to make changes to your order once you’ve placed it. If the order has not yet been despatched from the warehouse we may be able to cancel your order to allow you to replace it on the website.

Cancelling your order

If your order has already been despatched from the warehouse, then you will need to return your order following our returns procedure.

Robes

Like our towels, our bathrobes can be washed up to 95 degrees celsius, but again a 60 degree wash is normally ok. Tumble drying is fine, just be careful not to over heat them. It is normal for a small amount of shrinkage on the first wash.

Why we are unique

Luxury bedroom with a grey throw on the bed

Luxury by design

We've done the hard work for you. Every item in our collection is tried, tested and loved by the worlds most iconic 5* hotels.

Cotton plants with a mountain and sunset in the distance

Ethically sourced

We're proud members of the Better Cotton Initiative who improve cotton farming globally.

Laptop, muffin and coffee cup on a duvet

Finest ingredients

Along the journey from field to bed we insist on the highest quality at every step. From long staple cotton yarns to the cleanest of down; we believe in luxury which lasts and lasts.