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Buyers Guide


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Luxury Supersize Travel Pillow

£ 45.00

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Loved By Forbes

The Tielle Love Luxury travel pillows are the ultimate in take-anywhere travel decadence.  Generously filled with 80% duck down for softness and squash-ability, and 20% duck feather for support they can be used both on the move and at your destination to supplement the pillows on offer.

At 40 x 50cm they are big enough to properly rest your head on, but small enough to pack into your luggage.

They come ready to use, encased in our Soft and Silky 600tc pillowcase providing another layer of luxury to your travel experience.  Your pillow comes with it’s own 100% natural cotton storage bag, so it’s ready to go when you are.

The perfect gift for anyone who travels for business or pleasure.

What makes them so special?

  • 80% duck down and 20% duck feather
  • 40 x 50cm
  • Smooth and Silky 600tc luxury pillowcase included

 

Bed Linen buyers guide

Free Delivery on orders over £150

Delivery charges
Delivery charges are £4.95 for UK delivery, although delivery is free on UK orders over £150.00. Delivery charges for orders being delivered within the EU are £35.00. Delivery charges for orders being delivered to the USA mainland are £60.00. To confirm delivery charges for all other regions, please contact us before placing your order.

When we will provide the products
Goods are normally dispatched within 48 hours after we have accepted your order. We will make reasonable endeavours to deliver the goods within 5 working days following confirmation of your order, however this is only an estimate only.

All orders will be sent by Recorded Delivery.

Returns 

We hope you love your Tielle Love Luxury goods but if you need to return anything to us, here’s what you need to know.  If you are not 100% satisfied with your goods then please return them to us in the same unused, re-saleable condition that you received them, within 14 days of delivery, and we will refund you the full amount of the product(s) purchased.

 

Unless faulty, we’d like you to make your return within 14 days of purchase, and please note that you’ll need to bear postage costs. If the item is faulty or damaged, please call us on +44 1442 843769, between 9am and 5pm (UK time).

 

If you would like us to arrange a courier ‘drop to shop’ collection within the UK of your larger returns this can be arranged but please note this will be at a charge of £10 per collection. Please email enquiries@tielleloveluxury.co.uk to arrange this.

 

As a purchaser within the EU you have the right to cancel your order within 7 days of your contract with Tradelinens Ltd. If you cancel your order then you will have your payment returned once we have received the goods.

 

Exchanging an item

Simply return the unwanted item following our returns process and place a new order online for the product you’d like instead. It may take up to 14 days for the refund for your original product to be processed, from the date you send it back to us.

How long do I have to exchange a product?

In line with our returns policy, you have up to 14 days to exchange a product from the date you received your order.

 

International returns

What is the refund policy for international items?

If you’ve changed your mind about keeping your purchase, please return it in its original condition and obtain a proof of postage. By original condition, we’d expect this to mean that you’ve kept original packaging and labels, and that the item is unused and undamaged.

Unless faulty, we’d like you to make your return within 14 days of purchase, and please note that you’ll need to bear postage costs. If the item is faulty, damaged or not as described, please call us on +44 1442 843769, between 9am and 5pm (UK time).

 

How to change or cancel your order

Amending your order

We are really sorry but in most cases it is not possible to make changes to your order once you’ve placed it. If the order has not yet been despatched from the warehouse we may be able to cancel your order to allow you to replace it on the website.

Cancelling your order

If your order has already been despatched from the warehouse, then you will need to return your order following our returns procedure.

Pillows

For the most practical of reasons, due to the size of normal domestic washers and dryers, we recommend you leave the laundering of these items to the professionals. You can find your local Textile Services Association approved laundry or dry cleaners by calling 0207 843 9490 where they will be happy to help.