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Buyers Guide


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Luxury Down Surround Topper

£ 195.00£ 350.00

We’ve got your back! Our Signature Collection is the perfect place to show-case our unsung hero of bedroom luxury, the Down Surround Topper. A sumptuously indulgent super soft two-tier topper with a chamber of feathers for support, and a chamber of down for softness, this investment piece is the crème de la crème of night time relaxation and comfort.

Our family owned Scottish supplier expertly fills each topper by hand using the finest European feathers and down to our exacting specification to ensure the most sumptuous of sleep experiences. You can rest easy knowing that each topper is certified by Nomite and Downafresh as safe to use for those people suffering with house dust allergies. With over 25 years of experience and expertise to draw on, this superbly engineered two tier topper ensures the soft duck down is closest to the body which is in turn supported throughout the night by the blended duck feather and down in the lower chamber for structure and support; pocketed fill ensures an even distribution of feather and down across the whole topper.

Bed Linen buyers guide

Free Delivery on orders over £150

Delivery charges
Delivery charges are £4.95 for UK delivery, although delivery is free on UK orders over £150.00. Delivery charges for orders being delivered within the EU are £35.00. Delivery charges for orders being delivered to the USA mainland are £60.00. To confirm delivery charges for all other regions, please contact us before placing your order.

When we will provide the products
Goods are normally dispatched within 48 hours after we have accepted your order. We will make reasonable endeavours to deliver the goods within 5 working days following confirmation of your order, however this is only an estimate only.

All orders will be sent by Recorded Delivery.

Returns 

We hope you love your Tielle Love Luxury goods but if you need to return anything to us, here’s what you need to know.  If you are not 100% satisfied with your goods then please return them to us in the same unused, re-saleable condition that you received them, within 14 days of delivery, and we will refund you the full amount of the product(s) purchased.

 

Unless faulty, we’d like you to make your return within 14 days of purchase, and please note that you’ll need to bear postage costs. If the item is faulty or damaged, please call us on +44 1442 843769, between 9am and 5pm (UK time).

 

If you would like us to arrange a courier ‘drop to shop’ collection within the UK of your larger returns this can be arranged but please note this will be at a charge of £10 per collection. Please email enquiries@tielleloveluxury.co.uk to arrange this.

 

As a purchaser within the EU you have the right to cancel your order within 7 days of your contract with Tradelinens Ltd. If you cancel your order then you will have your payment returned once we have received the goods.

 

Exchanging an item

Simply return the unwanted item following our returns process and place a new order online for the product you’d like instead. It may take up to 14 days for the refund for your original product to be processed, from the date you send it back to us.

How long do I have to exchange a product?

In line with our returns policy, you have up to 14 days to exchange a product from the date you received your order.

 

International returns

What is the refund policy for international items?

If you’ve changed your mind about keeping your purchase, please return it in its original condition and obtain a proof of postage. By original condition, we’d expect this to mean that you’ve kept original packaging and labels, and that the item is unused and undamaged.

Unless faulty, we’d like you to make your return within 14 days of purchase, and please note that you’ll need to bear postage costs. If the item is faulty, damaged or not as described, please call us on +44 1442 843769, between 9am and 5pm (UK time).

 

How to change or cancel your order

Amending your order

We are really sorry but in most cases it is not possible to make changes to your order once you’ve placed it. If the order has not yet been despatched from the warehouse we may be able to cancel your order to allow you to replace it on the website.

Cancelling your order

If your order has already been despatched from the warehouse, then you will need to return your order following our returns procedure.

Toppers

For the most practical of reasons, due to the size of normal domestic washers and dryers, we recommend you leave the laundering of these items to the professionals. You can find your local Textile Services Association approved laundry or dry cleaners by calling 0207 843 9490 where they will be happy to help.